You might search for Apple Authorized Service Provider in Sri Lanka and come up with confusions. The confusion could come since you do not know who is real and who is fake or imitation. Also, you should know authorized distributors who could be service providers or resellers. Service providers are the people who give service & support on behalf of Apple. There could be Apple Stores, Apple Authorized Service Providers and Apple Authorized Dealers.
Please note that Apple authorized resellers are not Apple Authorized Service Providers. The terms dealer, reseller, distributor and service provider have different meanings. The following table would enlighten the terms:
|Dealer||Trader who deals by buying and selling|
|Reseller||Buying and selling (aka reselling) products|
|Distributor||Distributes products by buying and selling|
|Service provider||Providing service to customers as a mediator between producer and customer|
In the above table, the first three terms are literally equal while the fourth term Service provider is completely different.
If you visit Apple’s official website and browse Sri Lanka by location, you can find who Apple Authorized Service Providers are.
Apple Authorized Service Providers
As of December 2021, Abans, Future World Lanka, Dialog and Genxt aka Generation Next Communications are Apple Authorized Service Providers in Sri Lanka. Even though they are not authorized to all the Apple products. Refer to the table below and see the differences.
|Authorized Service Provider||Address||Authorized Products|
|Abans||No. GS 03, Grand Stand Racecourse, Reid Avenue, Colombo 07.||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
|Future World Lanka||No. 61/1, Lorensz Road, R. A. De Mel Mawatha, Colombo 04.||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
|Future World Lanka||No. 297, Union Place, Colombo 02.||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
|Generation Next Communications (Genxt)||No. 429/A, Thimbirigasyaya Road, Colombo||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
In addition, you have to be aware that Abans have many showrooms island-wide and all of them do not provide service such as repairing Apple products of iPhone, Mac, iPad, Apple TV, iPod and AirPods. The one is located at No. GS 03, Grand Stand Racecourse, Reid Avenue, Colombo 07 will provide service.
Do you have any questions and clarification? Please use the comment box and we would try our best to respond to your question / clarification.