You might search for Apple Authorized Service Provider in Sri Lanka and come up with confusions. The confusion could come since you do not know who is real and who is fake or imitation. Also, you should know that authorized distributors could be service providers / resellers or not. Service providers are the people who give service & support on behalf of Apple. There are Apple Stores, Apple Authorized Service Providers and Apple Authorized Dealers. Each of them has various roles and tasks.
Please note that Apple authorized resellers are not Apple Authorized Service Providers. The terms dealer, reseller, distributor and service provider have different meanings. The following table would enlighten the terms:
|Dealer||Trader who deals by buying and selling|
|Reseller||Buying and selling (aka reselling) products|
|Distributor||Distributes products by buying and selling|
|Service provider||Providing service to customers as a mediator between producer and customer|
If you visit Apple’s official website and browse Sri Lanka by location, you can find who Apple Authorized Service Providers are.
Apple Authorized Service Provider
As of December 2021, Abans, Future World Lanka, Dialog and Genxt aka Generation Next Communications are Apple Authorized Service Providers in Sri Lanka. Even though they are not authorized to all the Apple products. Refer to the table below and see the differences.
|Authorized Service Provider||Address||Authorized Products|
|Abans||No. GS 03, Grand Stand Racecourse, Reid Avenue, Colombo 07.||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
|Future World Lanka||No. 61/1, Lorensz Road, R. A. De Mel Mawatha, Colombo 04.||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
|Future World Lanka||No. 297, Union Place, Colombo 02.||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
|Generation Next Communications (Genxt)||No. 429/A, Thimbirigasyaya Road, Colombo||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
|Dialog||–||iPhone, Mac, iPad, Apple TV, iPod and AirPods|
In addition, you have to be aware that Abans have many showrooms island-wide and all of them do not provide service such as repairing Apple products of iPhone, Mac, iPad, Apple TV, iPod and AirPods. The one is located at No. GS 03, Grand Stand Racecourse, Reid Avenue, Colombo 07 will provide service.